Storing Good Will
Often it takes nothing more than honesty to garner large shares of good will from…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Big Government Makes Twitter Work
Frequent and personable communication pays off for US State Department With many businesses still struggling…
Organization Development
Proactive Crisis Management
Get your story out first As anyone who’s been involved in a crisis knows, bad…
Organization Development
Twitter or the Web?
How will you communicate in a crisis? At around 7 a.m. Friday, Bank of America…
Organization Development
Who Needs Lawyers?
[I very rarely cross-post, but I couldn’t resist putting this “press release” here as well…
Organization Development
Most Hated Companies
Just being on this list is a crisis. Businesses are not expected to be perfect.…
Organization Development
Reality of Communication
One bad quote can send you scrambling for crisis management Boy, was last week a…
Organization Development
Who Does What?
Good crisis management means being prepared for the worst Being well prepared beforehand is probably…
Organization Development
Reputation Management is a Necessity
Engaging in reputation management is not a choice, but a necessity The availability of easy…
Organization Development
Questions to Avoid Crisis
Asking a few questions now can prevent crises later One of the very best ways…
Organization Development
Anti-Bimbos
Outstanding examples of good crisis management The primary goal of Merrie Spaeth’s “Bimbo Awards” is…
Organization Development
Bad Crisis Communications Hurts Electronics Manufacturer
Communication is important in a crisis, but say the wrong thing and it can quickly…
Organization Development
Crisis Management & Customer Service
Strong customer service creates valuable crisis management opportunities In an article from my most recent…
Organization Development
After a Crisis
Crisis management doesn’t stop when the fires die down When the immediate threat of a…
Organization Development
Bad Guys Lose with Google
Google nails its latest crisis management effort Although Google has been at the center of…
Organization Development
Take Advantage of Crises to Grow and Learn
Crisis management continues after the problems are over It seems counter-intuitive to some, but crises…