Emergency Twitter Tips
Make the most of Twitter in a crisis situation We’re constantly looking at ways that…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Flash Mobs
A new type of crisis Flash mobs have recently gained national attention, not for the…
Organization Development
FEMA and Social Media vs. Irene
Crisis management via social media Both before and during Hurricane Irene, the Federal Emergency Management…
Organization Development
Rounding Up Rumors
Social media has changed how we do crisis management When I say as I have…
Organization Development
Take Responsibility
Honesty pays off in crisis management Following a crisis, many businesses try to paint nasty…
Organization Development
Coping with Tragedy
Shift attitudes to match the situation We primarily think of crisis communications in terms of…
Organization Development
Twitter No-No’s
Don’t make these common mistakes Many companies, having delayed their entry into the Twitterverse, are…
Organization Development
Putting Out Fires with Twitter
Extinguish customer concerns Citibank, like many others, was a victim of the recent flurry of…
Organization Development
Crisis Communication via Twitter
Keep it flowing both ways In the midst of using multiple media channels, it’s easy…
Organization Development
Tech to the Rescue
Text messages warn students, spread crisis response advice In May of last year, Boston residents…
Organization Development
Fight Back with Social Media
Meet critics where the conversation started When a social media based crisis hits, the strongest…
Organization Development
Communicating with the Media
Great resource, or powerful enemy? In crisis management, the media is a double-edged sword. While…
Organization Development
The Human Touch
Still no substitute for human interaction when thing go wrong Be human and be humane:…
Organization Development
Almost Good Crisis Management
Good start, bad finish for TSA’s crisis management If you haven’t heard about the latest…
Organization Development
Delta Drops Fees, Learns Lesson
Rigid rules lead to viral video crisis Last month Delta Air Lines took a serious…
Organization Development
Are You a Crisis Manager?
Three traits identify outstanding leaders It’s accepted that there are many different effective leadership styles,…