How To Say No Comment Without Saying No Comment
When it comes to crisis management, choose your words wisely One of the most common…
Jonathan & Erik Bernstein
Jonathan & Erik Bernstein’s posts
Crisis Management from the Marine Corps
A four star apology Early last month, the United States Marine Corps issued one of…
Organization Development
Red Cross UK Disaster Challenge
Crisis simulations save lives Sure, you know that you need to be ready for crises,…
Organization Development
Social Media Crisis Management Strategies
Why you need social media for crisis management “Enterprises simply cannot afford to ignore social…
Organization Development
Ryan Braun: Victim or Villain?
The following is a guest post from frequent contributor Rick Kelley, director of crisis communications…
Organization Development
10 Ways to Ruin Your Company’s Communication Efforts
10 Ways to Destroy Your Company’s Communication Efforts A client contact passed this excellent article…
Organization Development
Social Media and You
More than ever, your reputation relies on social media At a time when 89 percent…
Organization Development
Social Media Preparedness
Still not ready?? While social media continues to grow and users welcome it into most…
Organization Development
Don’t Tip Your Hand
Play your cards close until the time is right Veteran reporters are wily creatures, and…
Organization Development
Talk About Transparency!
Not your fault? Let the people know! Additional fees for air travel have been a…
Organization Development
Twitter Underprepared for Censorship Backlash
Big announcements require major crisis prevention planning Twitter on Thursday announced that it is now…
Organization Development
Business as Usual
Manage a crisis AND run a business? Are you ready? When a major crisis hits,…
Organization Development
Define Your Goals for Social Media
What do you want out of social media? Every successful voyage needs a defined goal…
Organization Development
SOPA Strike
Bernstein Crisis Management will not be active online today in protest of the proposed PIPA…
Organization Development
NY Times Pays for Errant Email
Oops! The New York Times thought it was sending an email to a few hundred…
Organization Development
Can Apologies Be Funny?
Going against convention boosts J&J’s brand reputation Apologies are supposed to be serious. If you’re…