Key Training Ideas for Your Customer Service Program
We all have different ways to train using customer service programs. Some would say some…
Jack Shaw
Jack Shaw’s posts
Mean Target Marketing-Parents Beware
If you have read my blog before you know that I am a trainer and…
Advertising & PR
PowerPoint Debate Continues
He is a financial manager, whose his job typically means supervising other salespeople and involves…
Improving Yourself
Is Your Food Good, Yes?
I was asked once to review some automated programming services a state was offering. Funny…
Improving Yourself
Project Producing: My Way
I am always talking about bringing in training from the outside, not just a vendor…
Operations
Tempting Cultural Training–It’s Good For You
Remember seeing those ads while in college, “Teach English in a foreign country?” They sounded…
Training & Development
Social Media Marketing: Igniting Hot Strategies
Social Media, Hot Marketing, and Nobody is Listening There is a right way and a…
Online Marketing
The Value of How-To Versus Commentary in Training
I decided to mull this over this morning. If you’ve been to this site before…
Training & Development
Enriching One-Shot Training: Designing Effective Action Learning
An article by guest blogger, Carter McNamara: About Carter McNamara, MBA, PhD ~ Carter, of…
Training & Development
Bad Customer Service: DMV of Cherry Hill, NJ
Funny isn’t it? It’s also part of the song–but probably wasn’t the real place when…
Organization Development
Poorest Customer Service in the Land Where it Really Counts
No, it’s not a Fairy Tale. It’s more like a rave about the poorest customer service,…
Organization Development
Will Machines Always Make Life Easier?
There was a time when we stopped looking at machines as making our lives’ easier…
Product Management
Perspective on Demoting Yourself to Be True to Yourself
Believe it or not, there is a positive side to this, but be careful what…
Improving Yourself
The Easiest Way to Problem Solving, and a Little More Cave Logic
I thank my favorite Western University psychology professor, Dr. Willis McCann. Mental Health, I think…
Improving Yourself
First: How to Train People to Communicate Well, Not to Act
I was approached recently to train medical staff how to give patients and family members…
Training & Development
The Way Out of The Coffin That is Nailed Shut
I recently wrote a blog, rather unlike my usual blogs in that I told the…