Training Day – Professional Development
What is Professional Development? I began this article by looking again at the differences between…
Jack Shaw
Jack Shaw’s posts
The PowerPoint Crutch and How to Fix It
You stand at the podium or in the classroom waiting to begin. You have all…
Improving Yourself
Performance Management: Embracing Performance Insights
Every once in a while it is necessary to get the details. The following article…
Performance Management
Risk Averse? Me?
Nah uh! But I don’t gamble in the traditional way. I hope you enjoy this…
Improving Yourself
Failure Résumés—A Training Guide for Success
Who says your failures can’t lead to success? Employers it seems. We are fond of…
Hiring
Rating Training
We know training is important to both organizations and employees, yet it is often seen…
Training & Development
Are We Falling Into Internet Space?
Most of us “technology-minded” people think we are connected to the world, but we aren’t.…
Organization Development
Résumés Can’t Speak
The Age of Technology seems to be creating more introverts than ever. Although not true…
Hiring
Preparing Millennials–A Matter of National Interest
Our current generation of millennial professionals will make up the majority of the workplace in…
Organization Development
Training the “Educated” Consumer
Do we educate the consumer or train those who do, or should that even be…
Advertising & PR
Isn’t The Customer Always Right?
You were given an example of poor customer service. Perhaps an explanation and discussion now…
Customer Relationship Management
Slick Customer Service Doesn’t Mean It Works
We all know bad customer service when we see it. It makes us frustrated and…
Customer Relationship Management
How Not Paying Attention Almost Destroyed the World
Disclaimer: the following is a story, a fairy tale, a piece of fiction, a satire.…
Improving Yourself
Is Training Airport Security a Dirty Word?
It seems the Transportation Security Administration or TSA does not train its agents in any…
Training & Development
How to Train Shy, Introverted People
Do we treat shy or introverted people any different from other trainees? We should. This…
Training & Development
Customer Service: Don’t Train This…
Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as…