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Barb Lyon

Barb Lyon’s posts

Big Ideas – A Parable

By Guest Blogger: Geoff Rotunno www.linkedin.com/in/geoffrotunno People are always asking me where I get all…

Customer Relationship Management

Showing Customer Love

If you are going to proclaim that you care, then you should truly demonstrate it.…

Customer Relationship Management

Do You Know What Is Important to Your Customers?

We’ve all heard the saying “knowledge is power.” What we often forget to do is…

Customer Relationship Management

Satisfied Customers – Do You Know if Yours Are?

In our world of customer service, it is our mission to keep customers. “It is…

Customer Relationship Management

Empowered Employees for an Unequivocal Customer Experience

Whether you are part of a small or a large organization, you have the same…

Customer Relationship Management

Outstanding Customer Service – A Call Out to Leadership

Outstanding Customer Service – A Call Out to Leadership Think about it. How hard can…

Customer Relationship Management

Customer Service Strategies – Live Chat

Outstanding customer service strategies is making your customers feel like you understand their needs and…

Customer Relationship Management

Customer Service Strategies…Self-Help is IN

Help Thyself. It is the ‘it’ strategy these days. It makes good business sense. Outstanding…

Customer Relationship Management

Onboarding – How Do You Welcome Your New Customers?

Usually I end my posts with a quote to provoke further exploration of these Customer-Centric…

Customer Relationship Management

Mapping your Customer Experience Strategy

Who Owns the Customer Experience in your Organization? Answer: Everyone Should. Who drives the Customer…

Customer Relationship Management

Customer Experience – Is it in your Company Kool Aid?

Customer Service is just one piece of the entire Customer Experience. When was the last…

Customer Relationship Management

My Top 5 Customer Service Metrics

Let’s be clear: if you’re not measuring any part of your service delivery, you are…

Customer Relationship Management

Customer Service Basics

The first question you should ask yourself…How do you measure customer satisfaction? If you are…

Customer Relationship Management

What is Customer Service?

Welcome to the new Customer Service discussion: Servicing a customer is a part of every…

Customer Relationship Management

Welcome to the Customer Service blog!

I’m Barb Lyon and I’m the host of this blog. You can read more about…

Customer Relationship Management