“Should this news release go on the wire?” Clients ask this often. The answer is not a simple yes or no. Major corporations routinely put their news releases on a couple of leading news wire services like PR Newswire or BusinessWire that are allegedly picked up by media everywhere, or those specified in the order. …

The center of the flower provides an offering of nectar for the bees to use. This nectar gives life to other plants. Similarly, we make contributions to the well being of others and the world at large through our service. When we work spiritually we provide our gifts as an offering so that we make …

In the fictitious dialogue in my previous post, Bob is the employee. According to Bob's manger, he is not performing to expectations. However, despite the fact that he feels like he has had multiple conversations with him, Bob most likely feels like is his doing a good job. His feeling is probably not the result of an oversized ego; but rather, it comes from a lack of consistent honest performance feedback.

Do companies care about the intent of one’s actions, or just the results? While we think that our intentions should matter, if an unethical action takes place, do we really care why? Let me know what you would do in the following dilemma: Alternative #1 – You are taking care of a chatty 3-year old. …

(This post has been moved to https://management.org/trng_dev/evaluate/evaluate.htm#roi.)

A common misconception with employees and managers is that of the “paper trail.” It is believed that in order to make a termination decision, a manager must create this “paper trail” of documentations until they have enough evidence to satisfy the Human Resource (HR) Department. Unfortunately, this very notion typically brings great frustration to everyone …

We’re Tom Vaughton and Dan Collins from team performance experts Fresh Tracks, who run team building events, team development programmes and staff conferences, and we’re the co-hosts of this blog. You can read more about us next to our pictures in the sidebar. This blog will be about various aspects of team performance, team building …

Welcome to Crisis Management in the 21st Century and to Internet: The Ultimate Medium. A cross between tabloid journalism and a gladiator competition, between Pollyanna and Pandora, where minds meet and merge, clash and clamor, and where you can get more of anything you want than was EVER available at Alice’s Restaurant. The Internet has …

Purpose of this Customer Service Blog This blog helps you improve your customer service by providing articles, opinions, commentary and many related resources. The blog is for a general audience, including beginners and those advanced in customer service. The benefits of strong customer service are many, including that it ensures: Clear understanding of your customer’s …

Barb’s Resume Barb’s Linked Profile