Dishonest promotion leads to massive fine Drug giant GlaxoSmithKline will plead guilty and pay $3 billion to resolve federal criminal and civil inquiries arising from the company’s illegal promotion of some of its products, its failure to report safety data and alleged false price reporting, the Justice Department announced Monday. The company agreed to plead …
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Why you should care Editor’s note: The following is a powerful personal story from Dan Stoneking, Director of FEMA’s Office of External Affairs, that speaks to the importance of proper crisis preparation. On Saturday, 29 June, I woke at 3:00 a.m., startled at how hot it was in our room. I looked around and saw …
A $3B scandal, more Toyota recalls, and Swedish Tweets Corporate crises were a major topic on this week’s episode of The Crisis Show. Hosts Jonathan Bernstein, Melissa Agnes, and Rich Klein talked about Glaxo’s $3B fail, resulting from a guilty plea to several federal charges involving unethical practices. They also hit on Toyota’s never ending …
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A reputation at risk Toyota just can’t get out of recall trouble. Some three years after the first runaway acceleration problems forced Toyota to begin recalling various models, the company is calling back two different versions of its RX SUV because their floor mats can trap the gas pedal down, sending the cars out of …
What’s going on in crisis management this week? The Crisis Show won’t be airing this week due to July 4 celebrations here in the U.S., but in case you haven’t been along for the ride, we’ve got every episode waiting on YouTube for you to view. In the Crisis Show Episode 3, hosts Jonathan Bernstein, …
Don’t clam up when it comes to crisis management When a crisis hits, communicators need to be ready to clearly explain the 5Ws: who, what, why, where and when, plus the steps they are taking to resolve the issue. Activity to communicate this across owned, social, hybrid and traditional should be carefully planned. Communicators should …