Thoughts on Westlake Portfolio Management?

J

Joshi J

New member
I’m working with a car dealership and we are looking to streamline our operations for scalability. We don’t want to invest in building our own servicing infrastructure so we are considering outsourcing loan servicing to Westlake Portfolio Management (WPM).

Has anyone here used their services? If yes, can you please answer the following questions: How quickly can WPM process and approve loan applications submitted by our dealership? What level of customer service does WPM provide to borrowers?

Will borrowers have a dedicated contact person at WPM for inquiries or issues? Can WPM reports be integrated with our existing dealership reporting systems for comprehensive loan portfolio analysis? Feel free to give any helpful additional information regarding Westlake Portfolio Management.
 
I’ve heard of them but haven’t used their services. From what I’ve gathered, experiences seem to vary, some people had no issues while the mentioned communication problems.
 
Wpms loan application processing time can vary but in my experience most dealerships say they usually get approvals within a couple of business days
 
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